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Your Avon eRepresentative Website – Representative vs. Direct Delivery

Your Avon eRepresentative Website – Representative Delivery vsDepending on how you have your Avon eRepresentative website setup, your customers can choose Representative Delivery or Direct Delivery.

It’s important you understand what these terms mean and how they will affect you.

Representative Delivery –

If your customer chooses Representative Delivery, their order will show up in your orders. You will place it with your order, you will receive the products, and you will deliver the order to your customer and collect payment from them.

If someone comes to your website who doesn’t live near you, you will need to contact them and arrange shipment or tell them you can’t place their order.

Direct Delivery –

The customer shops just like any other shopping website. They place their order, they pay with a credit/debit card, and Avon ships directly to them and credits you for your earnings.


You don’t need to worry about where they live since Avon is shipping to them.

You can set up your website in whatever way it works best for you. Every Avon Representative is different and each of us works our business differently.

I personally have my website setup for Direct Delivery only. The reason for this is I feel if they are on my website, just let Avon handle the shipment. They are already there and it’s easy as can be, as well as less confusing for your customer.

It’s totally ok if my customer wants me to order and deliver their orders to them. Some people just want that extra service. They just need to call, text, or email me with their order and I will take care of them.

This way, I let the website do what it was designed to do. I can still see what they ordered, and I can take care of my customer in everything other than the actual payment and delivery.

How to Setup Your eRepresentative Delivery Options

Log into YourAvon.com and click on Web Office

Your Avon eRepresentative Website – Representative Delivery vs. Direct Delivery


Hover over eStore until the submenu pops up, and click on Personalization Tool

Your Avon eRepresentative Website – Representative Delivery vs. Direct Delivery

Click on Customer Preferences

Your Avon eRepresentative Website – Representative Delivery vs. Direct Delivery

No you are in the section where you can choose your Global Customer Delivery Option. This sets the delivery option for your entire website. That means anyone who shops in your store will have the delivery options you set here.

Your Avon eRepresentative Website – Representative Delivery vs. Direct Delivery

Automated Email Programs


While we’re on this image, I also want to point out the Automated Email Programs (see image above). I strongly suggest you be sure both Campaign Emails and Promotional Emails are selected.

This way, Avon will market to your customer to get them coming back again and again. Avon employs lots of experts who know what they’re doing, and I trust them to market to my customers. If your customer every wants to not receive emails from you, they can opt out themselves right from their email.

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EXPECT Success!

By Lynn Huber

Lynn Huber

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